Billing Information & Receipts

Add a Payment Method to a MyToronto Pay Profile

Store a payment option in your MyToronto Pay profile to quickly pay future bills online. Payments options can be added or removed at any time.   After signing in, click the Profile icon in the top right corner of the screen, and choose Payments fr...
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Remove a Payment Method from a MyToronto Pay Profile

Payment options can be added or removed on MyToronto Pay at any time. After signing in, click the Profile icon in the top right corner of the screen, and choose Payments from the drop-down list.       Click the Trash can icon to the right of the ...
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Can I use a pre-paid Visa card on MyToronto Pay?

Payments can be made via chequing account, savings account, Visa debit or credit cards, as well as American Express debit or credit cards.   Pre-paid or gift cards can be used for payment on MyToronto Pay once the card is registered to the cardhol...
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Locate Receipts on MyToronto Pay

So long as the payment was made while signed into your Profile, payment receipts will be stored in your online profile on MyToronto Pay.   To locate your receipt, sign in, click the Profile icon in the top right corner of the screen and select Pay...
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Can I receive a full refund if I made an accidental payment?

Refunds are not a regular service included in the PayIt Terms of Use for MyToronto Pay. When eligible, MyToronto Pay offers a one-time only courtesy refund for payments made using a credit or debit card.   Customers have a 24 calendar hour period ...
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